We offer refunds ONLY on products that are defective or  that arrive damaged. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  To qualify for a refund, please contact immediately  after  receiving the damaged item.

Yes, and we are working on adding personalization to some of our products directly, but as of now you would need to message us and we will work with you to create and list the product on our store.

We recommend checking with your local post office directly to see if they are holding onto the package. In rare occasions, we've heard of cases where the courier mistakenly leaves the package with neighbors.

Once the order has been placed, it will ship to the address provided. If it is stuck "In Transit" for more than 2 weeks, please reach out to us, and we'll be happy to check on your order for you.

It may take us about 2-3 days to process orders once they've been received, depending on the number of orders in the queue.

Once the orders have been processed, you'll receive a message with the tracking number, allowing you to check the status of your delivery.

Please Note: Processing time can take up to 10 days during the holidays due to the high volume of orders.